iReCall is your safest choice for your business to recording voice calls.

The most cost effective way to protect yourself, your staff and your business is to record your phone calls.

Here is why you should choose iReCall

iReCall is brought to you by Datatex. Datatex has been providing software solutions since 1994, and with over 20 years’ experience in the telephony industry, our business has grown to provide telephony software solutions to thousands of companies.

iReCall has been designed from the ground up to ensure that your recordings are encrypted at source before being uploaded to our secure servers that are dedicated to store and backup your recordings.

iReCall Telephone Management Service is a cost effective option and a perfect fit for any size business.  Telephone Management Service can be used in all areas of your business and across multiple branches. Companies can monitor sales call volumes, ring times, abuse of telephone system, use reports for future business planning and loads more.

Recordings from multiple branches can be stored in a single iReCall account. iReCall provides companies with unlimited supervisor logins for all areas of your business with easy, highly flexible group structures, with multiple access levels and improved supervisor login and auto-logout functionality. Full audit trail access can be enabled to allow investigations. Access to recordings, administration tasks and AQM tasks can be traced.

iReCall Call Recordings conform to the provisions of the Electronic Communications and Transactions (ECT) Act No. 25 of 2002 and can help any company comply with all current legislative requirements including FICA, FAIS, POPI, SOX, PCI, NCA and CPA etc.

Application program interface (API) for 3rd party integration is available as standard.

iReCall includes the facility to create custom templates that can be used to store the service and performance data of individual agents. The AQM feature also allows for the random selection of recordings to be marked for scoring. This ensures compliance with the requirements of your HR department, while an additional range of included reporting tools enables you to track and compare agent performance.

Share calls via cloud email with full audit trail.

You have 24/7 access to your call recordings, which we secure in the cloud for 5 years as standard. Options available to store recordings for longer than 5 years if required.

Billing is per monitored device and you only pay for what you use per month. You can increase or decrease the number of users you require monthly, as you need.

There is no need for specialized skills and resources to manage your call recording solution. We manage your complete call recording function, storing and safeguarding recordings.

iReCall is offered as Software as a Service. We ensure that you always you have 24/7 access to the latest software versions of the iReCall software.

Features

  • Full audit trail access can be enabled to allow investigations. Access to recordings, administration tasks and AQM tasks can be traced.
  • In-depth Reports and Easy Report Sharing – Statistics and reports which include automation and scheduling so that you can share and distribute insights quickly and reliably.
  • Fully Comprehensive Compliance – New protocols and settings to ensure you automatically comply with POPI, FICA, FAIS, SOX, PCI, NCA and PCA.
  • Simplified Agent and Client Management – Significantly reduce the time to manage agent quality, with fully integrated chat support, call recording and email records which are now linked to a single agent and associated client interaction.
  • 64bit application, giving you greater processing speeds, while still aligning perfectly with your operating software.
  • Extensive Group Setup and Access – Add an infinite number of supervisors and devices to new, highly flexible group structures, with multiple access levels and improved supervisor login and auto-logout functionality.
  • News is available on your supervisor interface – We share new and exciting features as well as important system related updates through our news.
  • Search for calls on many fields including date, time, extension, username, telephone number, direction, etc.
  • All recordings can be accessed via a web browser that supports HTML5.
  • iReCall recordings from multiple branches can be linked into a single view on our cloud servers.
  • Automatic detection and masking of DTMF tones for POPI compliancy.
  • Mute sensitive or non-essential information in the recording before it is emailed or exported.
  • Unlimited, multi-level supervisor access available.
  • Playback link – Instead of sending an email with the recording, a link with access to a specific recording can be sent that will be available for a limited time.
  • iReCall Recording automatically records all incoming and outgoing calls on selected extensions.
  • Selective Playback – No need to listen to an entire call to review an agent/client interaction. Save time by selecting only the portion of the call for playback that you need.
  • Optional Agent Quality Management (AQM) – AQM tools to give you greater convenience, flexibility and control.